This bulletin is part of Commvault's ongoing effort to keep our customers informed of product and support changes. To that end, we are hereby notifying you that Commvault will cease support for its QiNetix 4.1 and all previous versions of Commvault Galaxy®. See the table below for specific Product End of Life/End of Support Details. Please also note the list of legacy platforms that are included in the table. Legacy platform support ended on December 31, 2004 and will not be supported in any future release of Commvault QiNetix/Galaxy software. As noted in the table below, Extended Assistance Support ended on June 30, 2005, therefore support for version 4.1 and all previous versions has ended.
Commvault values you as a customer and appreciate your patronage. Product End of Life/End of Support for QiNetix/Galaxy 4.1 and all previous versions will allow us to continue to deliver the highest quality Commvault QiNetix technology and support to meet your evolving requirements. The description of "Product End of Life/End of Support Details" follows. If you have questions about what releases are supported, please contact your Commvault sales representative.
Timetable —
| Date | Support Ends For: | Description |
|---|---|---|
| December 31, 2004 | Error Correction | Commvault will not deliver any maintenance patches for QiNetix/Galaxy 4.1 and any previous versions. Effective end of support date for the following legacy platforms:
|
| June 30, 2005 | Extended Assistance Support (EAS) | Commvault will provide telephone and electronic support, and fixes for known problems. For QiNetix/Galaxy 4.1 and all prior versions, the EAS period ended on June 30, 2005. Commvault does not provide error correction for new problems. |
| Please note that we will gladly honor contractual stipulations for the above that are outlined in your Commvault Licensing Agreement. | ||
Customer Action — Commvault strongly recommends customers upgrade to the latest version of QiNetix software as soon as possible to maintain the highest level of support, performance and reliability for their products and systems.