Commvault Customer Support Portal
The Commvault Customer Support Portal is where Commvault Cloud SaaS Customers with active Subscriptions can create and manage their support cases to quickly resolve any issues related to their Cloud SaaS data management services. For Commvault Cloud Software customers, the Commvault Support Portal contains a set of powerful tools to enable Commvault Cloud Software customers to better optimize their deployments. The portal includes:
- Commvault's eSupport Center for managing customer support cases
- Configuration and deployment guidelines
- Tips and techniques to achieve better performance
- Supported hardware and software matrixes
- Technical FAQs
- Interactive Troubleshooting Guides, and more…
Accessing this Resource
For Commvault Cloud On-Premise Software Customers: To access the Commvault Support Portal, your organization must have current maintenance contract and you must be a designated contact for the organization. If you meet these requirements and you do not have a Commvault Support Portal login and password, please send an email to Support Portal User Administration Team and provide your Commcell® ID along with your contact information. A member of the Support Portal Admin Team will action your request within 24-48 hours.
For Commvault Cloud Software-as-a-Service (SaaS) Customers: To access the Commvault Support Portal, you or your organization must have current / active Commvault Cloud SaaS Tenant(s) / Subscription(s) and you must be a designated contact for the organization. If you meet these requirements, click the “Click Here to Login” button and select the applicable Commvault Cloud SaaS User option to authenticate via the Commvault Cloud SaaS Command Center. If you encounter any issues, please send an email to the Commvault Cloud SaaS Customer Success Team and provide at least one Tenant ID along with your contact information. A member of the Customer Success team will get back to you within 24-48 hours.