Trust. It's a simple, yet very important word that is the foundation of a long term, positive relationship with ANY vendor. Every day, thousands of customers across the world trust Commvault to ensure full access to – and the smooth operation of – all of the Commvault® Software features and capabilities within their data management environment. Whether it's proactive architecture reviews, advanced issue detection, remote technical troubleshooting, or answering questions about products and features, Commvault Customer Support offers flexible service options, experienced engineers, and a variety of communication channels to meet the unique needs of the most demanding environments.

Commvault Customer Support delivers a range of world-class offerings that enable customers to reduce data management costs, mitigate business and compliance risks, and ensure consistent and reliable access to their information. Our holistic approach to customer support allows us to partner with customers to solve complex data growth challenges and align with their business and IT needs.

What Level of Support is Right for Your Commvault Environment?

Support Tiers

Enterprise Success Program (ESP)
Service Summary
Telephone Based Support
Product Updates & Fixes
Modern Communication Help Tools
Remote Success Account Manager (SAM)
Enhanced Service Level Objectives
Access to SEV0 (Catastrophic)
Proactive CommCell Monitoring & Advanced Reporting
Assigned Technical Account Manager (TAM)
Critical Care Review
Quarterly Business Reviews
Roadmap Webinar & Ambassador Sessions
Services Credits (optional)